Contact Us

Got a question about...? Looking for help with…? Wanna share your thoughts on ….? Need to know who, what, where, why or when….? 

Want to contact Ben & Jerry's? We'd love to hear from you!

It's really important to us that you're a happy fan, and any questions or comments you have can reach us and be answered!

How to get in touch...

  • Contact us online:

  • Press or Media Inquiries: Please contact our PR Team 

    (Note: If you have a product concern, please click on “Consumer Support” above and complete the required form)

  • Give us a call!
    1-800-625-9932

    We're open Monday-Thursday 8:30AM-4:30PM EST or Friday 8:30AM-noon EST"
     

  • Ben and Jerry’s Canada

    PO Box 38,

    Saint John,

    NB E2L 3X1. 

Frequently Asked Questions

  • We have multiple options for finding your favorite flavors in-store or online. Results shown include the stores that have carried the flavor in the last few weeks, but that doesn’t always mean it is currently in stock. To confirm current inventory, we recommend contacting or calling the store in advance. Check out your choices here.

  • Unfortunately, we don't have a formal coupon program, but we do publish them in newspapers from time to time- so keep your eyes peeled! For potential sampling opportunities please follow Ben & Jerry's on social media for notification of marketing activities. Facebook, Twitter, Instagram.

  • If you're interested in selling Ben & Jerry's products, please pop your zip code in here to find the distributor closest to you. They will be happy to help!

  • Pregnant women craving ice cream can still have their Ben & Jerry's! All of the milk, cream, as well as the eggs used in our products are pasteurized during the production process. Also, add-ins such as raw cookie dough or brownie batter found in our product are made with pasteurized eggs.

    Expecting mothers are also often concerned with alcohol or caffeine content of some of our flavors. Rest assured the trace amount of liqueur or caffeine used in our flavorings is perfectly safe for you to consume.

  • Ben & Jerry's has a very proactive approach to addressing the concerns of persons with food sensitivities. We work closely with all of our ingredient suppliers to verify all ingredient components, including those in natural flavors, colors and spices that might be a concern to persons who, either for medical reasons or as a matter of personal preference, wish to avoid certain foods. We insure that this information is then included on the ingredient label of our product.

    Our policies and procedures are such that if peanuts or tree nuts (almonds, cashews, chestnuts, walnuts, pistachios, pecans, hazelnuts/filberts, macadamias, Brazil nuts, pine nuts) as well as eggs, milk, fish, shellfish, wheat, soy, seeds, and lupin are not listed in the ingredient declaration or in an Allergy Information statement, then the product is safe to consume for persons with allergies to those ingredients.

    We have systems and policies in place to help protect our consumers from cross-contamination. While we process all flavors on shared equipment, Ben & Jerry's employs strict sanitation procedures and processes that ensure complete cleaning of all equipment. Also, while it is virtually impossible to make absolute guarantees, Ben & Jerry's is confident that not only are our products good to eat, they are also safe to eat. For specific information about our products, we ask that you continuously refer to the labels on our products as they are the most complete and most up-to-date source for specific food allergen information.

  • Almost all of our products are certified kosher. Occasionally there are exceptions. Please be certain to check all packaging for the Kof-K symbol to assure the kosher status of the Ben & Jerry's product you are purchasing.

    We are certified by KOF-K Kosher Supervision. Their website is http://www.kof-k.org.

    Just a side note that our Scoop Shops are not certified Kosher because non-Kosher items are served within the same area.

  • Currently, we are not accepting donation requests. Historically, Ben & Jerry’s has welcomed requests from all organizations around the US. In 2021, we are recognizing opportunities to celebrate unheralded heroes across several communities which closely align with our social mission and values.

  • You can learn all about our certified gluten free flavors here.

  • We'll miss you! Please use the link to unsubscribe from future Ben & Jerry's communications. Unsubscribe here